Business Policy
Booking, cancellations, and what to expect at training
Booking & Payment
Session spots are reserved when payment is completed online at the time of booking. A spot is not held until payment goes through.
Cancellations & Refunds
Cancel at least 48 hours before a session for a full credit toward a future session. Cancellations inside 48 hours, and no-shows, are not refunded. To cancel, email aaron@raincityathletics.training with the session date and athlete name.
Weather & Facility Closures
If we cancel a session (weather, facility closure, coach illness), every registered family receives a credit for a future session or a refund — your choice.
Arrival & Pickup
Please arrive 5–10 minutes before the session start so athletes can check in and warm up. Athletes must be picked up promptly at the end of the session; a parent or guardian must be reachable by phone during training.
Illness & Injury
Keep athletes home if they are sick or injured — let us know and we'll credit the session. Athletes should bring their own water bottle and basketball shoes.
Conduct
We keep training positive and focused. Athletes are expected to listen to coaches and respect teammates. Repeated disruptive behavior may result in a parent conversation and, if unresolved, removal from the program without refund.